Guarantee maintenance

Guarantee maintenance

Warranty conditions:

1. The manufacturer's guarantee is available within 18 months from the date of initial start-up, but not more than 24 months from the date of sale.
2. Buyer right for warranty repairs is spread if the installation was performed by profeccional service center (specialized service has all appropriate permits and certificates). It is recommended to make initial start-up of boilers carried out by an authorized service center. In the absence of regional boiler installation by authorized service centers, the initial start-up should be entrusted to a specialized service personnel having appropriate permits and certificates.
3. Manufacturer has a warranty liability only when fault is due to a manufacturing defect.
4. Guarantee repair free of charge.
5. For a warranty repair, please keep the follwing documents:

  • Fully completed warranty card (warranty card);
  • Invoice receipt and proof of purchase;
  • Filled service (specialized) center certificate of initial start-up;
  • A general statement.

  • 6. Guarantee does not apply to:
  • Damage caused by failure to follow the installation and operation of the boiler contained in the operating instructions;
  • Mechanical damage;
  • Damage caused by freezing of the heating system;
  • Damage caused by the deposition of scale on the heating elements of the boiler;
  • Damage caused by improper installation, interference by unqualified professionals;
  • Damage caused by operation outside of the room where the temperature drops below 0 ° C;
  • Damage caused by corrosive vapors, corrosion due to improper installation of the equipment in places;
  • Due to fire, flood or other force majeure;

  • For warranty on boiler equipment necessary to keep the warranty card of purchase equipment.

    Application for service: Guarantee maintenance
    You can request a custom made service and our manager will contact you.

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